COVID-19 Update – last updated 25/11/20
Delivery time may now take 3-8 days.
Our warehouse team are working hard, while following the strictest levels of hygiene guidance to ensure deliveries are safe, on track and with you as quickly as possible.
We deliver to the UK, as well as to selected international countries.
Last Order Dates
Our last order date for Christmas is currently 15th December. But our elves are working hard with hope to extend! Stay tuned.
Unfortunately, due to order demand, international express delivery is currently unavailable.
UK Delivery Services:
- Service available to UK mainland, Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland.
- Orders will usually arrive between 3 and 7 working days after placing your order.
Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.
- Only valid on standard UK deliveries valued at £30 or more, after other discounts have been applied, excluding postage and packing related charges.
- Only valid on orders to UK destinations, including the Scottish Highlands and Islands..
- An order constitutes a single delivery to a single address.
- Free Delivery is not available with our Premium, Next Day Delivery service.
- Premium, next day or express services are delivered between 9 a.m. and 5 p.m. Monday to Friday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.
- The Next Day service is available to the UK mainland only. Orders to the Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland will take longer to arrive.
- If you place your order on the website, or through our Customer Services Team, before 5pm Monday to Thursday, we will deliver the next working day. If you place your order on a Friday before 5pm, we will deliver it on the following Monday, unless this is a bank holiday. If you place your order on a Friday after 5pm, we will deliver it on the following Tuesday, or Wednesday if the Monday is a bank holiday. If your order is placed on a Saturday or Sunday, your order will be delivered the following Tuesday. During the Christmas period, this service will be replaced by an express delivery option, guaranteed to arrive in time for Christmas.
Our international deliveries are charged by zone. Once you have placed your order, the delivery charge will appear in the checkout pages. Please allow up to 14 working days for international deliveries to arrive.
If you wish to return a product to us for any reason, you may do so within 14 days. The item must be in a saleable condition and in its original undamaged packaging. We’ll refund or replace the item should you so wish.
Need further help?
If you still have questions regarding a return, get in touch with our customer service team.