Delivery & Shipping Policy

At Ms Tita Coffee Roaaters all of our coffee is roasted fresh to order by our small, family-run team. This means your coffee is never sitting around; it’s roasted, packed, and sent especially for you.

Roasting & Dispatch Time

Most orders are roasted the next business day after your order is placed.

Please allow 1–3 business days for roasting and preparation before dispatch, especially during busy periods. Once your coffee has been freshly roasted and packed, it will be handed over to Royal Mail Tracked 48 for delivery.

Delivery Method

All orders are shipped using Royal Mail Tracked 48, unless you have chosen the faster delivery option.

This means:

• You’ll receive a tracking number once your order has been dispatched
• Your parcel can be tracked directly via Royal Mail
• Delivery usually takes 2–3 working days from dispatch, although this is an estimate provided by Royal Mail.

Please note that delivery times may be longer during busy periods, public holidays, or due to circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, Royal Mail is responsible for the delivery of your parcel. Any delivery updates, delays, or delivery attempts will be shown on your tracking link.

We recommend checking your tracking information regularly and following any instructions provided by Royal Mail.

Delays, Missing & Lost Parcels

We completely understand how frustrating delivery delays can be. While we can’t control Royal Mail once your order has left us, we’re always happy to support you where we can.

• Royal Mail will only consider a parcel lost after 10 working days from the dispatch date
• Before this time, parcels are classed as “in transit”
• If your parcel is delayed or tracking hasn’t updated, Royal Mail is the first point of contact, as they have the most accurate and up-to-date information

If you’ve contacted Royal Mail and they’re unable to help or resolve the issue, please get in touch with us and we’ll step in to assist further.

How We Support You

While delivery is handled by Royal Mail, we’re always here to help by:

• Helping you understand your tracking information
• Advising on next steps if a delivery is delayed
• Supporting you through any Royal Mail claims process if required

Need Help?

If you have any questions about your order or delivery, feel free to contact us at orders@mstita.com. We’re always happy to help.